state of connection

Smile – positive change is viral

You could be forgiven for thinking that we live in a world of negativity and disasters, if you regularly consume media then you do live in that world. Our perception is our reality or another way to put it is 'as within so without'. What we think and feel about the world tends to be what our attention is brought to. If we Read More

Bombay Smile – ‘moments of truth’

Jan Calzon the former CEO of SAS Scandinavian Airlines popularised the concept of the 'moment of truth'. He postulated that each and every interaction with a brand or company presented the opportunity for the customer to experience a 'moment of truth'. This same concept can apply to us as individuals as well as to Read More